ALWAYS...may I repeat, ALWAYS "push" for something or for that matter, several extras....upgrade to a suite...maybe throw in a day or two in a private cabana....resort or hotel private car service is nice.....cold champagne and chocolate covered strawberries are always expected.
This is the short list!
These may be difficult times in the economy in general, but in the hospitality industry especially.....you can PUSH and you can get results!
Remember, an unoccupied presidential suite for the night is gone forever....why languish in a regular room or junior suite when you can stay there?
You must be right, I just read this from Andrew Harper
These are his personal tipsfor Securing a Hotel Room Upgrade:
By Andrew Harper
Getting a better room is easier than you might think – and it never hurts to ask.
Most travelers never think to ask for a hotel room upgrade, which is regrettable. During the off-season, large hotels frequently run high vacancy rates, and moving a guest into a nicer room doesn’t cost anything except for some extra laundry expenses. As with so many other things in life, there is simply no harm in asking politely.
An upgrade doesn’t have to mean a larger room. Perhaps it’s an ocean view, a king-size bed or a room in an especially quiet wing. The important thing to remember is that hotel upgrades are mostly about personal relationships, rather than loyalty programs or special credit cards (though those can certainly be helpful).
Upgrades are given at the discretion of the hotel manager or the front desk clerk. These people tend to receive a fair amount of grief from finicky guests on a regular basis, and they appreciate being treated with respect and patience. Acting entitled or being deceitful usually won’t help your case – these are professionals who have seen it all before.
Dress nicely, and be as friendly as possible, even if you’re exhausted after a long flight. Inquire about an upgrade after you’ve given your name, but before you’ve been assigned your room. Do a little research on rooms beforehand, and make a specific request (e.g., “Would it be possible to be upgraded to an executive suite at no extra charge?”).
Simply asking for a “better room” is not as effective as requesting a particular room using the hotel’s terminology (Central Park Suite, Harbor View Suite, etc.). Don’t be disappointed if an upgrade is not possible – this is a matter of availability, after all.
In large-city hotels, upgrades are more likely during the weekend, due to the absence of business travelers. For smaller hideaways in scenic locales, your chances are better during the week. Frequent visitors or members of various hotel reward programs will gain preferential treatment, but more often than not, hotel management is happy to lend a favor to a calm, amiable guest. It’s good for business.
So, here are my top 10 tips to upgrade your hotel room:
1. Contact Management Before You Arrive: If you are celebrating a special occasion, feel free to mention this in an email. A personable and enthusiastic call to confirm your reservation also can help.
2. Book a Mid-Range Room: You’re more likely to be upgraded from a mid-range room than the cheapest room in the hotel.
3. Time It Right: Large city hotels tend to be busier during the workweek. For a smaller hideaway in the country, try for a midweek booking if you have some flexibility.
4. Arrive During Mid-Afternoon: Checking in between 3 and 5 is optimal. The front desk clerk will have a better sense of the day’s bookings and cancellations.
5. Look the Part: Dress appropriately. A nice jacket can make a world of difference. If you’re traveling with tired children, it probably won’t hurt to have someone mind them in the lobby while you’re at the front desk.
6. Be Personable: Ask nicely. Mention that you’d be happy to reference the counter clerk’s name in customer evaluations
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7. Be Specific: For example: “Would it be possible to be upgraded to an ocean view?” If you have a preferred room that you’ve stayed in before, feel free to mention it.
8. Mention Relationships: If your company does a lot of business with the hotel, feel free to mention it. If you use a travel service or a credit card that has a “special relationship” with the hotel, by all means, pipe up.
9. Take Advantage of Minor Misfortune: Laundry gone missing? Noisy neighbors? Kindly let management know that an upgrade will wipe the slate clean.
10. Leave On a Happy Note: A nice tip for the doorman. Smiles for the concierge. A note of approval to the manager. Every little bit helps, especially for the next time around.
Thanks for the post. I don't always seem to get upgrades however, the Fairmont in Washington DC has been so special with our requests that I consider that an upgrade. The concierge, Kit, had birthday treats for my husband (chocolates in the shapes of various Washington monuments!) and drinks. Wasn't that great! We stayed a few times at the property and they always gave us our favorite room! They loved our pup and had a cute gift for her......great service!
We got an upgrade at Misty Hill Country Hotel in South Africa. We had been given a special rate and total package for 2 nights/spa/meals etc. I sent final email asking about wireless and reply was upgrade from superior deluxe to exec suite--fireplace, AC/Heat (they don't have both in some rooms) outdoor shower and more. What a treat--I replied to the Sales Manager, "YOU ROCK". He replied back, "Pleasure!" What fun!
...well, there you are. There are all kinds of upgrades and extra perks lurking around these days in luxury travel and sometimes just the exchange of a few emails....not even pandering and sucking up, is required to take advantage of these goodies.
Maybe I am just fortunate, but I seem to end up getting upgraded more and more in my business hotel travels these days. Perhaps it is because there seem to be fewer business travelers and maybe hotels just appreciate our business more. My standard question to the front desk person, along with a pleasant smile at check-in, is: "Would you consider this the best accommodation available in your hotel at this price point?"
Frequently, the individual will take a moment or two to peck away on their keyboard and more often than not, something a little larger or with a better view is offered.
I always ask if there is something they can do for us - we have been upgraded on LL packages and non LL packages - when we did the Orient Express package to Peru through LL - we got tons of upgrades and when we went to Mexico in May on a non LL package huge upgrades (of course the swine flu scare helped since there were few tourists).
It never hurts to ask - just smile and be pleasant and you will be surprised sometimes ;-)